Emergency Maintenance - Dusseldorf (Cluster-E)
Scheduled Maintenance Report for Forcepoint Cloud Status
Completed
The scheduled maintenance has been completed.
Posted Sep 24, 2024 - 07:08 UTC
Update
The team is continuing to work for the ongoing maintenance and have estimated a revised completion time as 22:00 UTC on 25th Sep 2024. We appreciate your understanding and cooperation.
Posted Sep 23, 2024 - 17:08 UTC
Update
The scheduled maintenance has been extended by 24 hours due to unforeseen external dependencies. We appreciate your understanding and cooperation.
Posted Sep 22, 2024 - 21:54 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 20, 2024 - 22:00 UTC
Scheduled
Forcepoint will be performing an emergency maintenance activity for our Dusseldorf (Cluster E) datacenter starting September 20th at 22:00 UTC for approximately 48hours. The maintenance activity will involve converting the E cluster into a vPoP within the Frankfurt datacenter infrastructure. All services configured in E will be failed over to an alternate datacenter during the maintenance to avoid any disruption to service availability. We do not anticipate any major disruption to customer traffic; however, customers may observe a brief interruption in connectivity until services are failed over at the start of maintenance.

Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data center to ensure seamless failover of tunnel traffic. Please refer to the below guides for setting up redundant tunnels:

Forcepoint IPsec Advanced Guide - https://www.websense.com/content/support/library/web/hosted/ipsec_advanced/first.aspx

Forcepoint GRE Guide - https://www.websense.com/content/support/library/web/hosted/gre_guide/first.aspx

We apologise for any inconvenience this may cause and appreciate the cooperation.
Posted Sep 19, 2024 - 11:01 UTC
This scheduled maintenance affected: Data Centers and PoP (Düsseldorf (E)).