After a period of monitoring , we confirm that the impacted services are now stable. This incident stands resolved.
Posted Apr 14, 2024 - 10:00 UTC
Monitoring
Customer Impact: Continue using the same impact description from previous comms.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services. We are currently monitoring our environment for stability and will provide a final update after some time.
Posted Apr 14, 2024 - 08:21 UTC
Update
Customer Impact: Some US-based customers attempting to access CASB Portal may experience an error.
Description: We continue to investigate an issue with our CASB Portal where it may be intermittently unavailable for US-based customers. We will provide further update as make progress.
Next update time: 8:00 AM UTC
Posted Apr 14, 2024 - 06:02 UTC
Update
Customer Impact: Some US-based customers attempting to access CASB Portal may experience an error.
Description: We continue to investigate an issue with our CASB Portal where it may be intermittently unavailable for US-based customers. We will provide further update as make progress.
Next update time: 5:00 AM UTC
Posted Apr 14, 2024 - 04:10 UTC
Investigating
Customer Impact: Some US-based customers attempting to access CASB Portal may experience an error.
Description: We are investigating an issue with our CASB Portal where it may be intermittently unavailable for US-based customers. We are investigating the problem and will provide further update as make progress.
Next update time: 4:00 AM UTC
Posted Apr 14, 2024 - 02:58 UTC
This incident affected: CASB Portal (N. California (us-west-1)).