Remote Browser Isolation Service - Un-available in Bahrain Region

Resolved

This incident has been resolved.
Posted Aug 12, 2025 - 11:53 UTC

Monitoring

Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. We have re-routed traffic to an alternate cluster to ensure continuity of services.

Description: : We have applied the fix and routed the traffic back to the Bahrain (me-south-1) region.
Posted Aug 12, 2025 - 11:35 UTC

Identified

Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. We have re-routed traffic to an alternate cluster to ensure continuity of services.

Description: : We have identified a workaround with our cloud provider and working towards solution. We will provide further updates as we make progress.

Next update time: 11:45 AM UTC
Posted Aug 12, 2025 - 10:45 UTC

Update

Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services.

Description: : We continue to investigate the root cause for RBI services in Bahrain (me-south-1) region and will provide further updates as we make progress.

Next update time: 10:30 AM UTC
Posted Aug 12, 2025 - 09:35 UTC

Update

Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services.

Description: : We continue to investigate the root cause for RBI services in Bahrain (me-south-1) region and will provide further updates as we make progress.

Next update time: 09:30 AM UTC
Posted Aug 12, 2025 - 08:37 UTC

Update

We are continuing to investigate this issue.
Posted Aug 12, 2025 - 07:51 UTC

Investigating

Customer Impact: RBI services are currently un-available in Bahrain (me-south-1) region. Our automated load balancing mechanism has re-routed traffic to an alternate cluster to ensure continuity of services.

Description: We are currently experiencing problem with our RBI data-plane in Bahrain region. Traffic has automatically been re-routed to another region while we work on remediating the problem.

Next update time: 08:00 AM UTC
Posted Aug 12, 2025 - 06:45 UTC
This incident affected: Services (Remote Browser Isolation) and Data Centers and PoP (Bahrain (me-south-1)).