Customer Impact: FONE customers may not have been able to access the FONE Portal or access managed services via FONE forward and reverse proxy services between 09:12 - 09:26 UTC and 09:32 - 09:58 AM UTC.
Description: We have identified the problem and a remediation has been introduced to help stabilise the services. We continue to monitor the situation closely.
Next update time: 11:00 AM UTC
Posted Aug 14, 2024 - 10:21 UTC
Investigating
Customer Impact: FONE customers may experience issues accessing the FONE Portal, or accessing managed applications via FONE services.
Description: We are currently troubleshooting a problem impacting FONE service availability. We are troubleshooting the problem and we will provide further updates as we make progress.
Next update time: 10:00 AM UTC
Posted Aug 14, 2024 - 09:15 UTC
This incident affected: Management Console (Commercial Cloud) and Services (Proxy & SmartEdge, Cloud SWG, Cloud Access Security Broker, Zero Trust Network Access).