Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity.
Description: We re-implemented a fix and are observing improvement in the performance of our services. We continue to monitor our services for stability.
Posted Jul 16, 2026 - 17:52 UTC
Investigating
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity.
Description: After a brief period of stability, we have started to notice that the problem has recurred. We continue to further investigate the issue.
Posted Jul 16, 2026 - 17:14 UTC
Monitoring
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity.
Description: A fix has been implemented and we services have started to recover. We continue to monitor the service for stability.
Posted Jul 16, 2026 - 17:10 UTC
Update
Customer Impact: Web Security cloud customers connecting to Dubai may experience a loss of connectivity.
Description: We are currently experiencing degraded performance in Cluster DXBA. While traffic was initially re-routed to an alternate data center, traffic had to be moved back to Dubai to prevent the problem from cascading. We continue to work on the incident and we will provide updates as soon as we make progress.
Next update time: 17:30 UTC
Posted Jul 16, 2026 - 16:42 UTC
Investigating
Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period while traffic was automatically being re-routed to an alternate data center.
Description: We are currently experiencing degraded performance in Cluster DXBA. We are investigating the problem and will provide further update as make progress.
Next update time: 17:00 UTC
Posted Jul 16, 2026 - 16:24 UTC
This incident affected: Services (Web Security Cloud) and Data Centers and PoP (Dubai (DXBA)).