Web Security Cloud: Connectivity issues for Windows users using NTLM authentication

Incident Report for Forcepoint Data Security Cloud Status

Investigating

Customer Impact: Some Web Security Cloud customers may find that Windows users can’t reach the internet through the Forcepoint cloud proxy. This affects only users who authenticate with NTLM (NT LAN Manager). macOS users and users on other authentication methods are not affected.

Description: We are investigating an issue affecting Windows users who authenticate to the Forcepoint Web Security cloud proxy using NTLM. We are actively working on a fix. Affected customers are requested to reach out to Technical Support for guidance on workaround.

Posted Nov 12, 2026 - 11:44 UTC

This incident affects: Services (Web Security Cloud).