Planned Maintenance - Network Upgrade in Heathrow Data Center (Cluster A)
Scheduled for Aug 9, 19:00 - 23:00 UTC
Scheduled
Forcepoint will be performing a planned maintenance activity in our Heathrow Data Center (Cluster A) on August 9, starting 19:00 for approximately 4 hours. The maintenance activity involves performing a series of upgrades across our network infrastructure to further strengthen its security, performance and resiliency.
Web Security Cloud services will be failed over to another data center during the maintenance window. Customer’s connecting to Heathrow via PAC file/endpoint agent will observe their traffic to be failed over to an alternate data center automatically at the start of the maintenance activity.
Customers connecting to Heathrow via IPSEC and/or GRE tunnels must ensure that they have redundant tunnels configured to ensure continuity of services.
The below mentioned services will be un-available during the maintenance window:
CSG Portal: Customers will not be able to view the Portal UI, or view and/or change their policies. Reporting functionality using Report builder, Transaction Viewer will not be accessible. Policy propagation will also be impacted. Scheduled reports won’t run during the maintenance period. Message center for viewing and releasing quarantined emails will not be available. DirSync SCIM Auto-Provisioning of user accounts.
Please reach out to Forcepoint's Technical Support Team if you need any further information on this maintenance.
We appreciate your understanding and co-operation.
Posted Jul 03, 2025 - 06:23 UTC
This scheduled maintenance affects: Supporting Service (Reporting), Management Console (Cloud Web Security Portal), and Data Centers and PoP (Heathrow (A)).