0 Day to go: IMPORTANT Change Happening Today: Customer Update and Action Required: Upcoming update of the Forcepoint Root Certificate Authority (CA) used for SSL decryption

Scheduled Maintenance Report for Forcepoint Data Security Cloud Status

Completed

The scheduled maintenance has been completed.

Posted Aug 08, 2025 - 13:41 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 06, 2025 - 09:30 UTC

Update

What is happening?

Forcepoint updated its Root Certificate Authority (CA) used for SSL decryption on August 1st 2025. As the final phase of the change, Forcepoint will be decommissioning the old root certificate from its certificate chain today, August 6, 2025, as the old root CA is about to expire.

Customer Required Actions:

Customers who have already downloaded and installed the new Root CA certificate file for their end users DO NOT NEED to perform any further actions, if they are not experiencing any connectivity issues with the new certificate. If they are experiencing any connectivity challenges, you are advised to contact our Technical Support team via the Customer Hub for assistance.

Customers who have worked with our Technical Support Team to apply a work-around pinning them to the old root certificate bundle MUST download and install the new Root CA certificate file IMMEDIATELY and apply it for their end users no later than August 5 2025. As the old Root CA certificate expires on August 6, the work-around will no longer be applicable and will impact customers ability to connect to the internet via Forcepoint web proxy.

Help / Resources:

New Root CA certificate file can be downloaded from https://pki.forcepoint.net/certs/forcepoint-cloud-ca-2025.crt or via the Cloud Portal:

Navigate to Web > Policy Management > Policies > Web Categories

Knowledge Base Articles -

Video highlighting How to Download the Forcepoint Root CA Certificate - https://support.forcepoint.com/s/article/Video-How-to-Download-the-Forcepoint-Root-CA-Certificate

Updating and Testing the Forcepoint Root CA - https://support.forcepoint.com/s/article/Updating-and-testing-the-Forcepoint-Root-CA

We are happy to provide test capabilities to ensure your new configuration works correctly.
Pls see - https://support.forcepoint.com/s/article/Updating-and-testing-the-Forcepoint-Root-CA.

Customers needing additional confirmation, validation or help can reach directly to our Technical Support team via the Customer Hub.

Posted Aug 06, 2025 - 07:39 UTC

Update

What is happening?

Forcepoint updated its Root Certificate Authority (CA) used for SSL decryption on August 1st 2025. As the final phase of the change, Forcepoint will be decommissioning the old root certificate from its certificate chain tomorrow, August 6, 2025, as the old root CA is about to expire.

Customer Required Actions:

Customers who have already downloaded and installed the new Root CA certificate file for their end users DO NOT NEED to perform any further actions, if they are not experiencing any connectivity issues with the new certificate. If they are experiencing any connectivity challenges, you are advised to contact our Technical Support team via the Customer Hub for assistance.

Customers who have worked with our Technical Support Team to apply a work-around pinning them to the old root certificate bundle MUST download and install the new Root CA certificate file IMMEDIATELY and apply it for their end users no later than today, August 5 2025. As the old Root CA certificate expires on August 6, the work-around will no longer be applicable and will impact customers ability to connect to the internet via Forcepoint web proxy.

Help / Resources:

New Root CA certificate file can be downloaded from https://pki.forcepoint.net/certs/forcepoint-cloud-ca-2025.crt or via the Cloud Portal:

Navigate to Web > Policy Management > Policies > Web Categories

Knowledge Base Articles -

Video highlighting How to Download the Forcepoint Root CA Certificate - https://support.forcepoint.com/s/article/Video-How-to-Download-the-Forcepoint-Root-CA-Certificate

Updating and Testing the Forcepoint Root CA - https://support.forcepoint.com/s/article/Updating-and-testing-the-Forcepoint-Root-CA

We are happy to provide test capabilities to ensure your new configuration works correctly.
Pls see - https://support.forcepoint.com/s/article/Updating-and-testing-the-Forcepoint-Root-CA.

Customers needing additional confirmation, validation or help can reach directly to our Technical Support team via the Customer Hub.

Posted Aug 05, 2025 - 10:14 UTC

Scheduled

What is happening?

Forcepoint updated its Root Certificate Authority (CA) used for SSL decryption on August 1st 2025. As the final phase of the change, Forcepoint will be decommissioning the old root certificate from its certificate chain on August 6, 2025, as the old root CA is about to expire.

Customer Required Actions:

Customers who have already downloaded and installed the new Root CA certificate file for their end users DO NOT NEED to perform any further actions, if they are not experiencing any connectivity issues with the new certificate. If they are experiencing any connectivity challenges, you are advised to contact our Technical Support team via the Customer Hub for assistance. e

Customers who have worked with our Technical Support Team to apply a work-around pinning them to the old root certificate bundle MUST download and install the new Root CA certificate file IMMEDIATELY and apply it for their end users no later than August 5 2025. As the old Root CA certificate expires on August 6, the work-around will no longer be applicable and will impact customers ability to connect to the internet via Forcepoint web proxy.

Help / Resources:

New Root CA certificate file can be downloaded from https://pki.forcepoint.net/certs/forcepoint-cloud-ca-2025.crt or via the Cloud Portal:

Navigate to Web > Policy Management > Policies > Web Categories

Knowledge Base Articles -

Video highlighting How to Download the Forcepoint Root CA Certificate - https://support.forcepoint.com/s/article/Video-How-to-Download-the-Forcepoint-Root-CA-Certificate

Updating and Testing the Forcepoint Root CA - https://support.forcepoint.com/s/article/Updating-and-testing-the-Forcepoint-Root-CA

We are happy to provide test capabilities to ensure your new configuration works correctly.
Pls see - https://support.forcepoint.com/s/article/Updating-and-testing-the-Forcepoint-Root-CA.

Customers needing additional confirmation, validation or help can reach directly to our Technical Support team via the Customer Hub.

Posted Aug 04, 2025 - 14:57 UTC

This scheduled maintenance affected: Services (Web Security Cloud) and Data Centers and PoP (Heathrow (A), Frankfurt (B), Mumbai (C), Paris (D), Dubai (DXBA), Düsseldorf (E), San Jose (G), Ashburn (H), Slough (J), Docklands (LONB), Sydney (M), Dallas (O), São Paulo (P), Singapore (R), Johannesburg (S), Tokyo (T), Toronto (YYZA)).