Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Next update time: 13:30 UTC
Posted Sep 18, 2026 - 13:21 UTC
Investigating
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster.
Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress.
Next update time: 12:30 UTC
Posted Sep 18, 2026 - 11:58 UTC
This incident affected: Services (Remote Browser Isolation) and Data Centers and PoP (Singapore (ap-southeast-1), Sydney (ap-southeast-2)).