The third-party provider has observed that instance stability and performance are now at expected levels and has declared the incident resolved. This incident is now resolved.
Posted Sep 16, 2026 - 20:51 UTC
Identified
Customer Impact: Forcepoint customers may experience delays or intermittent availability when accessing Customer Hub that relies on third party services.
Description: Forcepoint is currently experiencing intermittent availability issues with Customer Hub due to a service degradation reported by our third-party provider.
Current Action: Forcepoint is actively monitoring the situation alongside the provider's status updates. No action is required on your part at this time.
If you are experiencing critical service impact, please contact Forcepoint Technical Support using the numbers below.
APAC
Support Hours: 5:30 a.m. to 6:00 p.m. IST Australia: +61 2 9414 0004 / +61 2 9414 0033 Hong Kong: 800 906 158 India: 000-800-1003-920 New Zealand: 0800 443 264 Bangladesh: +880 (0) 9610-998475 China, Southeast Asia: +86 (10) 5884 4200 Singapore: 800 101 2145 Japan: 0800-100-4398
EMEA
Support Hours: 8:00 a.m. to 6:00 p.m. Western European Time UK and rest of EMEA, Middle East & Africa: +44 118 938 8515 France: +0 800 91 48 24 Germany: +49 (89) 244105830 United Arab Emirates: 800 035703550 Turkey: 00-800-8529-8752
Americas
Support Hours: 8:00 a.m. to 8:00 p.m. U.S. Eastern Time North America: +1 512.664.1360 Latin America & Caribbean: +1 512.664.1360
Next update: We will provide an update as further information becomes available.
Posted Sep 16, 2026 - 10:14 UTC
This incident affected: Management Console (Customer Hub).