Customer Impact: Web Security Cloud customers attempting to access NEO/DUP Portal from Cloud Security Gateway Portal may receive an error message stating that the NEO portal is in-accessible. This incident is only impacting access to NEO portal via CSG Portal. DUP and DUP+Web entitlement customers who have direct access to NEO portal are not impacted.
Current Status & Next Steps: We have implemented a remediation and access to the portal via the CSG portal is functioning as expected. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Next update time: 11:00 AM UTC
Posted Sep 30, 2024 - 10:26 UTC
Investigating
Customer Impact: Web Security Cloud customers attempting to access NEO/DUP Portal from Cloud Security Gateway Portal may receive an error message stating that the NEO portal is in-accessible. This incident is only impacting access to NEO portal via CSG Portal. DUP and DUP+Web entitlement customers who have direct access to NEO portal are not impacted.
Description: We are currently investigating a problem impacting access to NEO Portal from the CSG Portal. We will provide further updates as we make progress with our investigation.
Next Update: 10:30 AM UTC
Posted Sep 30, 2024 - 09:22 UTC
This incident affected: Management Console (Data Security Cloud).