Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications.
Description: Our monitoring suggests an improvement in performance over the last 3 hours and latency has normalised. We continue to monitor the service closely.
Posted Jun 09, 2025 - 09:41 UTC
Update
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications.
Description: We are currently investigating a problem impacting SSE SWG and CASB services. We will provide further update as we make progress with the remediation measures.
Posted Jun 09, 2025 - 07:40 UTC
Update
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications.
Description: We continue to investigate the root cause and will provide further updates as we make progress.
Next update time: 05:30 AM UTC
Posted Jun 09, 2025 - 05:57 UTC
Update
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications.
Description: We continue to investigate the root cause and have performed certain remediations which has helped restore the health of forward proxy service. We continue to see intermittent spikes in latency while accessing managed applications via reverse proxy which is being thoroughly investigated.
Next update time: 05:00 AM UTC
Posted Jun 09, 2025 - 03:52 UTC
Investigating
Customer Impact: Some customers in ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions may experience intermittent increase in latency while accessing managed applications.
Description: We are currently investigating a problem impacting SSE SWG and CASB services. We will provide further update as we make progress with the remediation measures.
Next update time: 03:30 AM UTC
Posted Jun 09, 2025 - 02:57 UTC
This incident affected: Services (Proxy & SmartEdge, Cloud Access Security Broker) and Data Centers and PoP (Singapore (ap-southeast-1), Sydney (ap-southeast-2)).