In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 08:00 UTC
Nov 17, 2025 - 08:00 UTC
Scheduled - Forcepoint will be performing a maintenance activity in all our data centers starting Monday, November 17th, 2025 8AM UTC till Tuesday, December 2nd, 2025 5PM UTC. The maintenance activity will involve upgrades on our web proxy servers to enhance security and performance.
The upgrades will be staggered across servers to ensure service continuity and rolled out in a phased manner across all the clusters. We are not anticipating any major impact on connectivity for our customers during the maintenance window.
We will provide updates as necessary while we make progress with the maintenance activity.
Thank you for your co-operation.
Nov 17, 2025 08:00 - Dec 2, 2025 17:00 UTC
The upgrades will be staggered across servers to ensure service continuity and rolled out in a phased manner across all the clusters. We are not anticipating any major impact on connectivity for our customers during the maintenance window.
We will provide updates as necessary while we make progress with the maintenance activity.
Thank you for your co-operation.
Nov 17, 2025 08:00 - Dec 2, 2025 17:00 UTC
Update - Customer Impact: A Few of our customers may experience challenges while accessing Microsoft Teams' chat feature via a browser while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using the desktop application. The impact of this incident remains restricted to customers using Teams via a browser. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent.
Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified a viable workaround for the situation and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution.
Access to all other applications remains fully operational via Forcepoint's CASB solution.
Nov 17, 2025 - 04:25 UTC
Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified a viable workaround for the situation and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution.
Access to all other applications remains fully operational via Forcepoint's CASB solution.
Nov 17, 2025 - 04:25 UTC
Update - Customer Impact: A Few of our customers may experience challenges while accessing Microsoft Teams' chat feature via a browser while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using the desktop application. The impact of this incident remains restricted to customers using Teams via a browser. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent.
Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified a viable workaround for the situation and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution.
Access to all other applications remains fully operational via Forcepoint's CASB solution.
Nov 14, 2025 - 18:22 UTC
Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified a viable workaround for the situation and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution.
Access to all other applications remains fully operational via Forcepoint's CASB solution.
Nov 14, 2025 - 18:22 UTC
Update - Customer Impact: Few of our customers may experience challenges while accessing Microsoft Team's chat feature via a browser while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using desktop application. The impact of this incident remains restricted to customers using Teams via a browser. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent.
Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified viable work-around for the situation, and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution.
Access to all other applications remain fully operations via Forcepoint's CASB solution.
Nov 13, 2025 - 17:38 UTC
Description: Forcepoint continues to investigate the problem and can confirm that the impact of the issue remains extremely limited. We have identified viable work-around for the situation, and are working with affected customers to ensure their connectivity is restored without bypassing our proxy solution.
Access to all other applications remain fully operations via Forcepoint's CASB solution.
Nov 13, 2025 - 17:38 UTC
Update - Customer Impact: Few of our customers may experience challenges while accessing Microsoft Team's chat feature via the Teams web application while going through Forcepoint's reverse proxy (CASB) service. All functionalities of Microsoft Teams are fully accessible if customers are using desktop application. The impact of this incident remains restricted to customers using Teams via a web application. No other application is impacted, and the issue does not impact customers who are using the Forcepoint Endpoint Agent.
Description: Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. Forcepoint has also identified possible work-around for the on-going issue and are working with affected customers to deploy the same. The work-around ensures that chat functionality is restored without having to bypass our proxy.
We will provide the next update by 17:00 UTC.
Nov 13, 2025 - 07:37 UTC
Description: Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. Forcepoint has also identified possible work-around for the on-going issue and are working with affected customers to deploy the same. The work-around ensures that chat functionality is restored without having to bypass our proxy.
We will provide the next update by 17:00 UTC.
Nov 13, 2025 - 07:37 UTC
Update - Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 06:00 UTC.
Nov 13, 2025 - 00:28 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 06:00 UTC.
Nov 13, 2025 - 00:28 UTC
Update - Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 00:00 UTC.
Nov 12, 2025 - 17:38 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 00:00 UTC.
Nov 12, 2025 - 17:38 UTC
Update - Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 16:00 UTC.
Nov 12, 2025 - 07:07 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 16:00 UTC.
Nov 12, 2025 - 07:07 UTC
Update - Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 05:00 UTC.
Nov 11, 2025 - 23:18 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 05:00 UTC.
Nov 11, 2025 - 23:18 UTC
Update - Customer Impact: Customers may experience issues while using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 23:00 UTC.
Nov 11, 2025 - 13:37 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the issue 24x7 and working to trace the error message to its source. We are also exploring alternative solutions and potential workarounds. As a temporary mitigation to alleviate the issue while we work toward a permanent resolution, customers may update their policy settings to configure Microsoft Office applications to Direct mode.
We will provide the next update by 23:00 UTC.
Nov 11, 2025 - 13:37 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 12:00 UTC.
Nov 11, 2025 - 03:32 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 12:00 UTC.
Nov 11, 2025 - 03:32 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 02:00 UTC.
Nov 10, 2025 - 20:17 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 02:00 UTC.
Nov 10, 2025 - 20:17 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 20:00 UTC.
Nov 10, 2025 - 10:04 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 20:00 UTC.
Nov 10, 2025 - 10:04 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 10:00 UTC.
Nov 10, 2025 - 03:51 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 10:00 UTC.
Nov 10, 2025 - 03:51 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 01:00 UTC.
Nov 09, 2025 - 16:26 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. continues to work on it 24/7 to find a resolution. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 01:00 UTC.
Nov 09, 2025 - 16:26 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 16:00 UTC.
Nov 09, 2025 - 10:04 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 16:00 UTC.
Nov 09, 2025 - 10:04 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 10:00 UTC.
Nov 09, 2025 - 02:03 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 10:00 UTC.
Nov 09, 2025 - 02:03 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 02:00 UTC.
Nov 08, 2025 - 20:00 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 02:00 UTC.
Nov 08, 2025 - 20:00 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 20:00 UTC.
Nov 08, 2025 - 14:00 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 20:00 UTC.
Nov 08, 2025 - 14:00 UTC
Update - We are continuing to investigate this issue.
Nov 08, 2025 - 11:52 UTC
Nov 08, 2025 - 11:52 UTC
Update - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 14:00 UTC.
Nov 08, 2025 - 08:24 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is continuing to work actively on investigating the issue. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 14:00 UTC.
Nov 08, 2025 - 08:24 UTC
Investigating - Customer Impact: Customers may experience issues using the Microsoft Teams chat feature through the FONE reverse proxy.
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the problem. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 06:00 UTC.
Nov 07, 2025 - 23:52 UTC
Description: We are currently experiencing an issue affecting access to Microsoft Teams chat when accessed through the browser via the FONE CASB reverse proxy. This issue does not impact users who are using the Forcepoint Endpoint Agent.
Our engineering team is actively investigating the problem. As a temporary workaround, customers may update their policy to set Microsoft Office applications to Direct.
We will provide the next update by 06:00 UTC.
Nov 07, 2025 - 23:52 UTC
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Scheduled Maintenance
Planned Maintenance - Johannesburg (Cluster-S) Datacenter Nov 21, 2025 18:00 - Nov 23, 2025 18:00 UTC
Forcepoint will be conducting a planned maintenance in our Johannesburg (Cluster S) Datacenter on Friday, November 21st at 06:00 PM UTC for approximately 48 hours. The maintenance activity will involve certain changes for further enhancing our network infrastructure to provide improved performance to our Cloud services.
We anticipate minor loss of connectivity for brief moment while customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data canter to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation.
Posted on Oct 31, 2025 - 10:32 UTC
We anticipate minor loss of connectivity for brief moment while customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data canter to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation.
Posted on Oct 31, 2025 - 10:32 UTC
Planned Maintenance - Sao Paulo (Cluster P) Datacenter Nov 22, 2025 10:30 - Nov 23, 2025 10:30 UTC
Forcepoint will be conducting a planned maintenance in our Sao Paulo (Cluster P) Datacenter on Saturday, November 22nd 10:30 AM UTC for approximately 24 hours. The maintenance activity will involve certain changes for further enhancing our power infrastructure to provide improved performance to our Cloud services.
We anticipate minor loss of connectivity for brief moment while customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data canter to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation.
Posted on Nov 07, 2025 - 14:52 UTC
We anticipate minor loss of connectivity for brief moment while customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data canter to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation.
Posted on Nov 07, 2025 - 14:52 UTC