Partially Degraded Service

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Real-time status on Forcepoint's trusted Cloud Security Services

Uptime over the past 90 days. View historical uptime.
Web Security Service Degraded Performance
Heathrow (A) Operational
Frankfurt (B) Operational
Mumbai (C) Operational
Paris (D) Operational
Dubai (DXBA) Operational
Düsseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Docklands (LONB) Operational
Sydney (M) Operational
Chicago (N) Operational
New York (NYCA) Operational
Dallas (O) Degraded Performance
São Paulo (P) Degraded Performance
Singapore (R) Operational
Johannesburg (S) Operational
Tokyo (T) Operational
Amsterdam (X) Operational
Toronto (YYZA) Operational
Email Security Service Operational
Heathrow (A) Operational
Frankfurt (B) Operational
Mumbai (C) Operational
Paris (D) Operational
Düsseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
Johannesburg (S) Operational
Singapore (R) Operational
Forcepoint Security Portal Operational
Global Operational
IPsec Advanced Connectivity Operational
Heathrow (A) Operational
Frankfurt (B) Operational
Mumbai (C) Operational
Paris (D) Operational
Dubai (DXBA) Operational
Düsseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Docklands (LONB) Operational
Sydney (M) Operational
Chicago (N) Operational
New York (NYCA) Operational
Johannesburg (S) Operational
São Paulo (P) Operational
Singapore (R) Operational
Tokyo (T) Operational
Amsterdam (X) Operational
Toronto (YYZA) Operational
Dallas (O) Operational
GRE Connectivity Operational
Heathrow (A) Operational
Frankfurt (B) Operational
Paris (D) Operational
Dusseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Docklands (LONB) Operational
Sydney (M) Operational
Chicago (N) Operational
New York (NYCA) Operational
Dallas (O) Operational
São Paulo (P) Operational
Singapore (R) Operational
Johannesburg (S) Operational
Tokyo (T) Operational
Amsterdam (X) Operational
Toronto (YYZA) Operational
Mumbai (C) Operational
Dubai (DXBA) Operational
Cloud Reporting Operational
90 days ago
100.0 % uptime
Today
Heathrow (A) Operational
Frankfurt (B) Operational
Mumbai (C) Operational
Paris (D) Operational
Düsseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
Chicago (N) Operational
Dallas (O) Operational
São Paulo (P) Operational
90 days ago
100.0 % uptime
Today
Singapore (R) Operational
Johannesburg (S) Operational
Toronto (YYZA) Operational
Hybrid Management Operational
Heathrow (A) Operational
Paris (D) Operational
Düsseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
Chicago (N) Operational
Johannesburg (S) Operational
Singapore (R) Operational
Advanced Malware Detection and Protection (AMDP) Operational
Heathrow (A) Operational
Paris (D) Operational
San Jose (G) Operational
Threatseeker Cloud Operational
Heathrow (A) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
Chicago (N) Operational
Docklands (LONB) Operational
Singapore (R) Operational
Reputation Service Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
SIEM Integration Operational
SIEM Integration Operational
System for Cross-Domain Identity Management Operational
SCIM (System for Cross-domain Identify Management) ? Operational
CASB Portal Operational
London (eu-west-2) Operational
N. California (us-west-1) Operational
Frankfurt (eu-central-1) Operational
Data in Motion Operational
Ohio (us-east-2) Operational
Inline Proxy Operational
Sao Paulo (sa-east-1) Operational
Data at Rest Operational
Ohio (us-east-2) Operational
Governance Operational
Ohio (us-east-2) Operational
DPS Cluster (Inspection) Operational
Oregon (us-west-2) Operational
Voltage Service Operational
Global Operational
F|ONE Portal Operational
Global Operational
F|ONE Proxy & SmartEdge Services Operational
N. Virginia (us-east-1) Operational
Ohio (us-east-2) Operational
Oregon (us-west-2) Operational
London (eu-west-2) Operational
Frankfurt (eu-central-1) Operational
Singapore (ap-southeast-1) Operational
Sydney (ap-southeast-2) Operational
Mumbai (ap-south-1) Operational
F|ONE EU Only Portal Operational
Frankfurt (eu-central-1) Operational
F|ONE EU Only Proxy & SmartEdge Services Operational
Frankfurt (eu-central-1) Operational
F|ONE RBI Service Operational
London (eu-west-2) Operational
N. Virginia (us-east-1) Operational
N. California (us-west-1) Operational
Milan (eu-south-1) Operational
Singapore (ap-southeast-1) Operational
OCI-Israel Central (Jerusalem) Operational
F|ONE CDR Service Operational
Ireland (eu-west-1) Operational
London (eu-west-2) Operational
Oregon (us-west-2) Operational
F|ONE Cloud SWG Operational
N. Virginia (us-east-1) Operational
Ohio (us-east-2) Operational
N. California (us-west-1) Operational
Oregon (us-west-2) Operational
Ireland (eu-west-1) Operational
London (eu-west-2) Operational
Frankfurt (eu-central-1) Operational
Singapore (ap-southeast-1) Operational
Sydney (ap-southeast-2) Operational
DPS Primary (Storage) Operational
N. Virginia (us-east-1) Operational
Frankfurt (eu-central-1) Operational
Mumbai (ap-south-1) Operational
DCs-America Operational
90 days ago
100.0 % uptime
Today
Ash1 Operational
90 days ago
100.0 % uptime
Today
Ash2 Operational
90 days ago
100.0 % uptime
Today
DCs-EMEA Operational
90 days ago
100.0 % uptime
Today
Lon1 Operational
90 days ago
100.0 % uptime
Today
Lon2 Operational
90 days ago
100.0 % uptime
Today
DCs-APAC Operational
90 days ago
100.0 % uptime
Today
Syd1 Operational
90 days ago
100.0 % uptime
Today
Syd2 Operational
90 days ago
100.0 % uptime
Today
F|ONE Production Cloud Operational
90 days ago
100.0 % uptime
Today
F|ONE Cloud SWG Operational
90 days ago
100.0 % uptime
Today
F|ONE Portal Operational
90 days ago
100.0 % uptime
Today
F|ONE Proxy & SmartEdge Services Operational
90 days ago
100.0 % uptime
Today
F|ONE EU Only Proxy & SmartEdge Services Operational
90 days ago
100.0 % uptime
Today
F|ONE EU Only Cloud Operational
90 days ago
100.0 % uptime
Today
F|ONE EU Only Portal Operational
90 days ago
100.0 % uptime
Today
Shared Services Operational
90 days ago
100.0 % uptime
Today
F|ONE RBI Service Operational
90 days ago
100.0 % uptime
Today
F|ONE CDR Service Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
90 days ago
99.79 % uptime
Today
Commercial Cloud Operational
90 days ago
99.32 % uptime
Today
EU Cloud Operational
90 days ago
99.46 % uptime
Today
US GovCloud Operational
90 days ago
100.0 % uptime
Today
Trial Cloud Operational
90 days ago
100.0 % uptime
Today
Proxy & SmartEdge Operational
90 days ago
99.25 % uptime
Today
Cloud SWG Operational
Cloud Firewall Operational
90 days ago
100.0 % uptime
Today
CASB Operational
90 days ago
99.28 % uptime
Today
ZTNA Operational
90 days ago
99.95 % uptime
Today
RBI Operational
90 days ago
100.0 % uptime
Today
DLP Operational
90 days ago
100.0 % uptime
Today
CDR Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Data Security Cloud Operational
90 days ago
100.0 % uptime
Today
Core Regions Operational
90 days ago
99.99 % uptime
Today
Chi1 Operational
90 days ago
100.0 % uptime
Today
Lon1 Operational
90 days ago
100.0 % uptime
Today
Syd1 Operational
90 days ago
100.0 % uptime
Today
N. Virginia (us-east-1) Operational
90 days ago
99.95 % uptime
Today
Ohio (us-east-2) Operational
90 days ago
99.95 % uptime
Today
N. California (us-west-1) Operational
90 days ago
100.0 % uptime
Today
Oregon (us-west-2) Operational
90 days ago
100.0 % uptime
Today
Quebec (ca-central-1) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo (sa-east-1) Operational
90 days ago
100.0 % uptime
Today
Stockholm (eu-north-1) Operational
90 days ago
100.0 % uptime
Today
Dublin (eu-west-1) Operational
90 days ago
100.0 % uptime
Today
London (eu-west-2) Operational
90 days ago
99.98 % uptime
Today
Paris (eu-west-3) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (eu-central-1) Operational
90 days ago
100.0 % uptime
Today
Milan (eu-south-1) Operational
90 days ago
100.0 % uptime
Today
Zurich (eu-central-2) Operational
90 days ago
100.0 % uptime
Today
Spain (eu-south-2) Operational
90 days ago
100.0 % uptime
Today
Cape Town (af-south-1) Operational
90 days ago
100.0 % uptime
Today
Tokyo (ap-northeast-1) Operational
90 days ago
100.0 % uptime
Today
Seoul (ap-northeast-2) Operational
90 days ago
100.0 % uptime
Today
Osaka (ap-northeast-3) Operational
90 days ago
100.0 % uptime
Today
Singapore (ap-southeast-1) Operational
90 days ago
99.97 % uptime
Today
Hong Kong (ap-east-1) Operational
90 days ago
100.0 % uptime
Today
Mumbai (ap-south-1) Operational
90 days ago
99.97 % uptime
Today
Hyderabad (ap-south-2) Operational
90 days ago
100.0 % uptime
Today
Jakarta (ap-southeast-3) Operational
90 days ago
100.0 % uptime
Today
Bahrain (me-south-1) Operational
90 days ago
100.0 % uptime
Today
Dubai (me-central-1) Operational
90 days ago
100.0 % uptime
Today
Sydney (ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
Melbourne (ap-southeast-4) Operational
90 days ago
100.0 % uptime
Today
OCI-US East (Ashburn) Operational
90 days ago
100.0 % uptime
Today
OCI-US West (San Jose) Operational
90 days ago
100.0 % uptime
Today
OCI-UK South (London) Operational
90 days ago
100.0 % uptime
Today
OCI-Italy Northwest (Milan) Operational
90 days ago
100.0 % uptime
Today
OCI-Israel Central (Jerusalem) Operational
90 days ago
100.0 % uptime
Today
OCI-Saudi Arabia West (Jeddah) Operational
90 days ago
100.0 % uptime
Today
OCI-Singapore (Singapore) Operational
90 days ago
100.0 % uptime
Today
OCI-Australia East (Sydney) Operational
90 days ago
100.0 % uptime
Today
GovCloud East (us-gov-east-1) Operational
90 days ago
100.0 % uptime
Today
GovCloud West (us-gov-west-1) Operational
90 days ago
100.0 % uptime
Today
Edge Regions Operational
90 days ago
100.0 % uptime
Today
Washington DC Operational
90 days ago
100.0 % uptime
Today
Chicago Operational
90 days ago
100.0 % uptime
Today
New York Operational
90 days ago
100.0 % uptime
Today
Atlanta Operational
90 days ago
100.0 % uptime
Today
Los Angeles Operational
90 days ago
100.0 % uptime
Today
Miami Operational
90 days ago
100.0 % uptime
Today
Dallas Operational
90 days ago
100.0 % uptime
Today
Houston Operational
90 days ago
100.0 % uptime
Today
San Francisco Operational
90 days ago
100.0 % uptime
Today
Boston Operational
90 days ago
100.0 % uptime
Today
Denver Operational
90 days ago
100.0 % uptime
Today
Portland Operational
90 days ago
100.0 % uptime
Today
Seattle Operational
90 days ago
100.0 % uptime
Today
Toronto Operational
90 days ago
100.0 % uptime
Today
Minneapolis Operational
90 days ago
100.0 % uptime
Today
Phoenix Operational
90 days ago
100.0 % uptime
Today
Queretaro Mexico Operational
90 days ago
100.0 % uptime
Today
Montreal Operational
90 days ago
100.0 % uptime
Today
Philadelphia Operational
90 days ago
100.0 % uptime
Today
Salt Lake City Operational
90 days ago
100.0 % uptime
Today
Vancouver Operational
90 days ago
100.0 % uptime
Today
Nashville Operational
90 days ago
100.0 % uptime
Today
Detroit Operational
90 days ago
100.0 % uptime
Today
Sao Paulo Operational
90 days ago
100.0 % uptime
Today
Rio De Janeiro Operational
90 days ago
100.0 % uptime
Today
Bogota Operational
90 days ago
100.0 % uptime
Today
Buenos Aires Operational
90 days ago
100.0 % uptime
Today
Santiago Operational
90 days ago
100.0 % uptime
Today
Frankfurt Operational
90 days ago
100.0 % uptime
Today
London Operational
90 days ago
100.0 % uptime
Today
Paris Operational
90 days ago
100.0 % uptime
Today
Milan Operational
90 days ago
100.0 % uptime
Today
Rome Operational
90 days ago
100.0 % uptime
Today
Berlin Operational
90 days ago
100.0 % uptime
Today
Madrid Operational
90 days ago
100.0 % uptime
Today
Marseille Operational
90 days ago
100.0 % uptime
Today
Amsterdam Operational
90 days ago
100.0 % uptime
Today
Dusseldorf Operational
90 days ago
100.0 % uptime
Today
Hamburg Operational
90 days ago
100.0 % uptime
Today
Manchester Operational
90 days ago
100.0 % uptime
Today
Munich Operational
90 days ago
100.0 % uptime
Today
Vienna Operational
90 days ago
100.0 % uptime
Today
Stockholm Operational
90 days ago
100.0 % uptime
Today
Copenhagen Operational
90 days ago
100.0 % uptime
Today
Dublin Operational
90 days ago
100.0 % uptime
Today
Helsinki Operational
90 days ago
100.0 % uptime
Today
Athens Operational
90 days ago
100.0 % uptime
Today
Brussels Operational
90 days ago
100.0 % uptime
Today
Budapest Operational
90 days ago
100.0 % uptime
Today
Lisbon Operational
90 days ago
100.0 % uptime
Today
Oslo Operational
90 days ago
100.0 % uptime
Today
Bucharest Operational
90 days ago
100.0 % uptime
Today
Palermo Operational
90 days ago
100.0 % uptime
Today
Prague Operational
90 days ago
100.0 % uptime
Today
Sofia Operational
90 days ago
100.0 % uptime
Today
Warsaw Operational
90 days ago
100.0 % uptime
Today
Zagreb Operational
90 days ago
100.0 % uptime
Today
Zurich Operational
90 days ago
100.0 % uptime
Today
Tel Aviv Operational
90 days ago
100.0 % uptime
Today
Bahrain Operational
90 days ago
100.0 % uptime
Today
Dubai Operational
90 days ago
100.0 % uptime
Today
Fujairah UAE Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Johannesburg Operational
90 days ago
100.0 % uptime
Today
Nairobi Operational
90 days ago
100.0 % uptime
Today
Tokyo Operational
90 days ago
100.0 % uptime
Today
Osaka Operational
90 days ago
100.0 % uptime
Today
Seoul Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Taipei Operational
90 days ago
100.0 % uptime
Today
Bangkok Operational
90 days ago
100.0 % uptime
Today
Jakarta Operational
90 days ago
100.0 % uptime
Today
Kuala Lumpur Operational
90 days ago
100.0 % uptime
Today
Manila Operational
90 days ago
100.0 % uptime
Today
Hanoi Operational
90 days ago
100.0 % uptime
Today
Ho Chi Minh Operational
90 days ago
100.0 % uptime
Today
Sydney Operational
90 days ago
100.0 % uptime
Today
Melbourne Operational
90 days ago
100.0 % uptime
Today
Perth Operational
90 days ago
100.0 % uptime
Today
Auckland Operational
90 days ago
100.0 % uptime
Today
New Delhi Operational
90 days ago
100.0 % uptime
Today
Chennai Operational
90 days ago
100.0 % uptime
Today
Mumbai Operational
90 days ago
100.0 % uptime
Today
Bangalore Operational
90 days ago
100.0 % uptime
Today
Hyderabad Operational
90 days ago
100.0 % uptime
Today
Kolkata Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Maintenance - Tokyo Data Center (Cluster T) May 3, 2024 18:00-19:00 UTC
Forcepoint will be performing a planned maintenance activity in our Tokyo (Cluster T) datacenter starting May 3rd, at 06:00 PM UTC, for 1 hour. The maintenance activity will involve moving the customer traffic to one of our newly upgraded ISP links. We do not anticipate any impact on our services and all services are expected to be fully operational throughout the maintenance window.

We apologize for any inconvenience this may cause and appreciate the cooperation.
Posted on Apr 25, 2024 - 04:31 UTC
Past Incidents
Apr 28, 2024
Cloud Security Portal - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 09:00 UTC
Scheduled - The Cloud Security Portal will be upgraded and will be unavailable on April 28, starting 09:00 AM UTC for 6 hours.

Hybrid Management will be unavailable during this maintenance window; therefore, customers will be unable to sync users and groups and download logs.

Log files will be available for download once the maintenance window completes, no data will be lost.

Web and Email services will not be impacted by this maintenance.
Apr 12, 17:28 UTC
Apr 27, 2024

No incidents reported.

Apr 26, 2024
AMDP Service Unavailable - San Jose Data Center (Cluster G)
Resolved - Customer Impact: AMDP customers connecting to San Jose data center might have experienced latency with file scanning & content analysis.

Description: The incident is now resolved and traffic has been failed back to San Jose.
Apr 26, 05:21 UTC
Monitoring - Customer Impact: AMDP customers connecting to San Jose data center might have experienced latency with file scanning & content analysis.

Description: We have remediated the problem and are performing a thorough validation before re-introducing AMDP traffic back to San Jose.

Next update time: 17:00 UTC
Apr 25, 16:07 UTC
Identified - Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center.

Current Status: We have identified the problem and are working on implementing the required remediation.

Next update time: 12:00 PM UTC
Apr 25, 11:41 UTC
Investigating - Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center.

Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our San Jose (Cluster G) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers.

Next update time: 08:30 AM UTC
Apr 25, 07:23 UTC
Apr 25, 2024
F|ONE Services Unavailable Globally
Resolved - This incident has been resolved.
Apr 25, 12:22 UTC
Monitoring - Customer Impact: Customers were not be able to access FONE Portal and managed applications via FONE services between 10:06 AM - 11:03 AM UTC.

Description: We have implemented a solution in partnership with our Vendor which has helped restore services. However, new agent registrations to the FONE portal might continue to face intermittent delays.

We continue to monitor the environment for stability.

Next update time: 12:00 PM UTC
Apr 25, 11:16 UTC
Identified - Customer Impact: Customers may not be able to access FONE Portal and managed applications via FONE services.

Description: We have identified the problem to be related to our GeoDNS services. We are actively working with our partner to help restore services at the earliest.

Next update time: 11:15 AM UTC
Apr 25, 10:54 UTC
Investigating - Customer Impact: Customers may not be able to access FONE Portal and managed applications via FONE services.

Description: We are currently investigating a problem related to FONE services. We will provide feedback as we make progress with our investigation.

Next update time: 10:45 AM UTC
Apr 25, 10:16 UTC
Apr 24, 2024

No incidents reported.

Apr 23, 2024
Emergency Maintenance - Tokyo Data Center (Cluster T)
Completed - The scheduled maintenance is completed.
Apr 23, 14:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:00 UTC
Scheduled - Forcepoint will be performing an emergency maintenance activity on its network infrastructure in Tokyo data center on Tuesday, April 23, starting 16:00 UTC for 4 hours.

The maintenance activity involves certain configuration changes to enhance our infrastructure in the datacenter. We do not anticipate the change to cause any impact on accessibility of services in the data center.
Apr 23, 10:54 UTC
F|ONE Services Unavailable - Global
Resolved - Customer Impact: Customers were unable to access FONE portal starting 05:18 AM UTC until 01:01 PM UTC. Access to managed applications was impacted for customers between 05:18 AM UTC until 03:38 PM UTC.


Description: After an extended period of monitoring, we can confirm stability of services. This incident is resolved.
Apr 23, 02:50 UTC
Update - Customer Impact: Customers were unable to access FONE portal starting 05:18 AM UTC until 01:01 PM UTC. Access to managed applications was impacted for customers between 05:18 AM UTC until 03:38 PM UTC.

Description: Access to the portal and managed applications continues to remain stable. Agent synchronizations have been re-enabled for both new and existing agents.

We will continue to monitor the environment for stability and will provide updates as we make progress.
Apr 23, 01:16 UTC
Monitoring - Customer Impact: Customers were unable to access FONE portal starting 05:18 AM UTC until 01:01 PM UTC. Access to managed applications was impacted for customers between 05:18 AM UTC until 03:38 PM UTC.

Description: Access to the portal and managed applications continues to remain stable. Agent synchronisations have been re-enabled for both new and existing agents.

We continue to monitor our environment for stability.

Next update time: 11:00 PM UTC.
Apr 22, 19:03 UTC
Update - Customer Impact: Customers were unable to access FONE portal starting 05:18 AM UTC until 01:01 PM UTC. Access to managed applications was impacted for customers between 05:18 AM UTC until 03:38 PM UTC. New agents may experience a delay while attempting to get latest configuration and policies from the FONE portal.

Description: Access to the portal and managed applications continues to remain stable. We are working on restoring SmartEdge agent synchronisations calls back to its full health as customers may observe delays in new agents getting the most upto date configurations and policies from the Portal.

Next update time: 07:00 PM UTC
Apr 22, 17:24 UTC
Update - Customer Impact: Customers were unable to access FONE portal and managed applications via FONE SmartEdge and reverse proxy services

Description: We have implemented certain configuration changes which has helped restore access to FONE Portal and managed applications. However, synchronisations calls made by SmartEdge agents to the Portal for fetching configuration and policies continue to remain impacted.

Next update time: 05:30 PM UTC
Apr 22, 16:56 UTC
Update - Customer Impact: Customers were unable to access FONE portal and managed applications via FONE SmartEdge and reverse proxy services

Description: We have implemented certain configuration changes which has helped restore access to FONE Portal and managed applications. However, synchronisations calls made by SmartEdge agents to the Portal for fetching configuration and policies continue to remain impacted.

Next update time: 05:00 PM UTC
Apr 22, 16:14 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: we have implemented additional configuration changes and we are monitoring. We will provide more updates as we make progress.

Next update time: 04:30 PM UTC
Apr 22, 15:46 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue work on several mitigation steps. We will provide further updates as we make progress

Next update time: 03:30 PM UTC
Apr 22, 15:09 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue to aggressively work towards a resolution. Teams are working on multiple tracks to address the ongoing issues.

We continue to work towards a resolution at the earliest.

Next update time: 03:00 PM UTC
Apr 22, 14:29 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: Our teams continue to work on a remediation path to help stabilise our infrastructure. We will provide further update as we make progress.


Next update time: 02:30 PM UTC
Apr 22, 13:52 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: Our teams continue to work on a remediation path to help stabilise our infrastructure. In addition to introducing a new infrastructure component, we have performed a roll-back of some recent configuration changes to isolate the problem further.

We continue to work towards a resolution at the earliest.

Next update time: 02:00 PM UTC
Apr 22, 13:26 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue work on recovery of our services. We will provide further updates as we make progress.

Next update time: 01:00 PM UTC
Apr 22, 12:44 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We attempted to switch production traffic to a new set of infrastructure components which were brought online to isolate the problem. However, we continue to observe a re-occurrence of the problem and investigate the cause further. We will provide more updates as we make progress.

Next update time: 12:30 PM UTC
Apr 22, 11:54 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue work on several mitigation steps. We will provide further updates as we make progress

Next update time: 11:00 AM UTC
Apr 22, 10:34 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue work on several mitigation steps. We will provide further updates as we make progress

Next update time: 10:30 AM UTC
Apr 22, 10:04 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue to work on recovery of our services with our cloud service provider. We will provide further updates as we make progress.

Next update time: 10:00 AM UTC
Apr 22, 09:33 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue to work with our cloud services provider to remediate the problem, in parallel to introducing certain optimizations across our environment to help achieve stability.

Next update time: 09:30 AM UTC
Apr 22, 08:55 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue to work with our cloud services provider on a recovery path. We are also working on a parallel remediation track to assist with the recovery efforts.

Next update time: 09:00 AM UTC
Apr 22, 08:30 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue work on recovery of our services. We will provide further updates as we make progress.

Next update time: 08:30 AM UTC
Apr 22, 08:07 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We continue work on recovery of our services. We will provide further updates as we make progress.

Next update time: 07:49 AM UTC
Apr 22, 07:30 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: While we continue to work with our Vendor for recovering the impacted component, we have initiated internal efforts at re-configuring the impacted component. We will provide further updates as we make progress with our recovery efforts.

Next update time: 07:15 AM UTC
Apr 22, 07:20 UTC
Identified - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: We have identified the problem to be related to an underlying infrastructure component being in a degraded state. Our attempts to recover the component has been unsuccessful, and we have engaged our Cloud services vendor to help us with the recovery efforts. We continue to actively work on the recovery efforts.

Next update time: 07:15 AM UTC
Apr 22, 06:51 UTC
Update - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: Our investigation continues and we have partnered with our Cloud services provider to accelerate the recovery efforts.

Next update time: 08:00 AM UTC
Apr 22, 06:26 UTC
Investigating - Customer Impact: Customers may not be able to access FONE Portal, or managed applications via forward or reverse proxy services.

Description: Our teams are investigating the problem and we will provide further update as we make progress.

Next update time: 06:00 AM UTC
Apr 22, 05:39 UTC
Apr 22, 2024
Forcepoint Planned Maintenance - San Jose (Cluster G) Upgrade
Completed - The scheduled maintenance is completed.
Apr 22, 10:53 UTC
Update - The maintenance window has been extended by 2 hours, scheduled to complete by 11 AM UTC.
Apr 22, 08:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 02:15 UTC
Scheduled - Forcepoint will be extending the planned maintenance activity in San Jose (Cluster G( data center starting April 22, 02:15 AM UTC for 6 hours. The maintenance activity will involve performing an upgrade across various infrastructure components in the data center to provide enhanced capacity and scalability.

Web Security cloud customers should experience an automatic failover of traffic to a redundant data center at the beginning of the maintenance window. Customers with redundant IPSEC and GRE tunnel configurations should also experience an automatic failover of tunnel traffic from San Jose to their redundant data center.

Email Security customers should experience delivery of emails to also get re-routed via a redundant data center during the maintenance window.

We thank you for your co-operation.
Apr 22, 02:14 UTC
Forcepoint Planned Maintenance - San Jose (Cluster G) Upgrade
Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 02:00 UTC
Scheduled - Forcepoint will be performing a planned maintenance activity in San Jose (Cluster G( data center starting April 19, 19:00 PDT for 72 hours. The maintenance activity will involve performing an upgrade across various infrastructure components in the data center to provide enhanced capacity and scalability.

Web Security cloud customers should experience an automatic failover of traffic to a redundant data center at the beginning of the maintenance window. Customers with redundant IPSEC and GRE tunnel configurations should also experience an automatic failover of tunnel traffic from San Jose to their redundant data center.

Email Security customers should experience delivery of emails to also get re-routed via a redundant data center during the maintenance window.

We thank you for your co-operation.
Apr 16, 14:13 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024
Planned Maintenance - Tokyo Data Center (Cluster T)
Completed - The scheduled maintenance has been completed.
Apr 20, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 16:00 UTC
Scheduled - Forcepoint will be performing a planned maintenance activity on its network infrastructure in Tokyo data center on Saturday, April 20, starting 16:00 UTC for 4 hours.

The maintenance activity involves certain configuration changes required to support a new product feature for Cloud Web services. We do not anticipate the change to cause any impact on accessibility of services i the data center.
Apr 18, 05:44 UTC
Apr 19, 2024
Apr 18, 2024
Planned Maintenance - Tokyo Data Center (Cluster T) Upgrade
Completed - The scheduled maintenance is completed.
Apr 18, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:30 UTC
Scheduled - Forcepoint will be performing a planned maintenance activity on April 18, starting 09:30 AM UTC, for 4 hours. The maintenance activity will involve an upgrade of our network infrastructure to help improve network connectivity to our services hosted in Tokyo.

While we do not anticipate any loss of connectivity during the maintenance window, customers connecting to Tokyo via endpoint agents or IPSEC and GRE tunnels may experience a minor blip, lasting for about a couple of minutes, at the end of the maintenance window.

We thank you for your co-operation!
Apr 17, 07:25 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Mumbai Data Center (Cluster C) - Degraded Performance
Resolved - This incident is now resolved.
Apr 16, 08:46 UTC
Monitoring - Customer Impact: Web Security cloud customers may observe increase in latency while accessing the web.

Current Status & Next Steps: We have implemented the necessary remediation to stabilise performance of Mumbai data center.

We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Apr 16, 06:08 UTC
Update - Customer Impact: Web Security cloud customers may observe increase in latency while accessing the web.

Current Status & Next Steps: Our teams have potentially identified the issue with a downstream service that is timing out intermittently on the proxies which is attributing to the overall cluster latency. We continue to investigate to fully remediate the issue and we will provide update as we make progress.

Next update time: 1:00 UTC
Apr 15, 21:31 UTC
Update - Customer Impact: Web Security cloud customers may observe increase in latency while accessing the web.

Current Status & Next Steps: Our teams have potentially identified the issue with a downstream service that is timing out intermittently on the proxies which is attributing to the overall cluster latency. We continue to investigate to fully remediate the issue and we will provide update as we make progress.

Next update time: 20:00 UTC
Apr 15, 17:52 UTC
Update - Customer Impact: Web Security cloud customers may observe increase in latency while accessing the web.

Current Status & Next Steps: Our teams continue to work on the remediation efforts. We will provide update as we make progress.

Next update time: 15:00 UTC
Apr 15, 13:43 UTC
Update - Customer Impact: Web Security cloud customers may observe increase in latency while accessing the web.

Current Status & Next Steps: We continue to work on a remediation for the latency issues. We will provide update as we make progress.

Next update time: 11:30 AM UTC
Apr 15, 10:15 UTC
Identified - Customer Impact: Web Security cloud customers may observe intermittent increase in latency while accessing the web.

Current Status & Next Steps: We have identified the problem and are working on multiple remediation paths to help restore services back to its full health. We have implemented a configuration change which has helped introduce slight improvement in latency, and we continue to monitor services closely.

Next update time: 09:30 AM UTC
Apr 15, 08:03 UTC
Update - Customer Impact: Web Security cloud customers may observe increase in latency while accessing the web.

Description: We continue to work towards a mitigation plan to restore services back to its full health. We will provide further update as we make progress.

Next update time: 08:30 AM UTC
Apr 15, 07:17 UTC
Investigating - Customer Impact: Web Security cloud customers may observe intermittent increase in latency while accessing the web.

Description: We are currently experiencing degraded performance or in Mumbai (Cluster C). We are investigating the problem and will provide further update as make progress.

Next update time: 06:45 AM UTC
Apr 15, 06:07 UTC
Apr 15, 2024
San Jose (Cluster G) - Service Unavailable
Resolved - Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period (lasting upto 2 minutes) while traffic was automatically being re-routed to an alternate data center. Customers should have observed continuity of Email Security services via an alternate data center.

Description: Traffic has been re-introduced in San Jose and our monitoring indicates stability. Incident is now resolved.
Apr 15, 02:53 UTC
Identified - Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period (lasting upto 2 minutes) while traffic was automatically being re-routed to an alternate data center. Customers should have observed continuity of Email Security services via an alternate data center.

Description: We have identified the problem with a network component in the data center. Problem has been remediated and we are performing a thorough validation of the cluster before we fail services back to San Jose.

Next update time: 03:00 AM UTC
Apr 15, 02:33 UTC
Investigating - Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period (lasting upto 2 minutes) while traffic was automatically being re-routed to an alternate data center. Customers should have observed continuity of Email Security services via an alternate data center.

Description: We are currently experiencing un-availability of service in San Jose (Cluster G). We are investigating the problem and will provide further update as make progress.

Next update time: 02:30 AM UTC
Apr 15, 01:56 UTC
Apr 14, 2024
CASB Portal Service Unavailable
Resolved - After a period of monitoring , we confirm that the impacted services are now stable. This incident stands resolved.
Apr 14, 10:00 UTC
Monitoring - Customer Impact: Continue using the same impact description from previous comms.

Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services. We are currently monitoring our environment for stability and will provide a final update after some time.
Apr 14, 08:21 UTC
Update - Customer Impact: Some US-based customers attempting to access CASB Portal may experience an error.

Description: We continue to investigate an issue with our CASB Portal where it may be intermittently unavailable for US-based customers. We will provide further update as make progress.

Next update time: 8:00 AM UTC
Apr 14, 06:02 UTC
Update - Customer Impact: Some US-based customers attempting to access CASB Portal may experience an error.

Description: We continue to investigate an issue with our CASB Portal where it may be intermittently unavailable for US-based customers. We will provide further update as make progress.

Next update time: 5:00 AM UTC
Apr 14, 04:10 UTC
Investigating - Customer Impact: Some US-based customers attempting to access CASB Portal may experience an error.

Description: We are investigating an issue with our CASB Portal where it may be intermittently unavailable for US-based customers. We are investigating the problem and will provide further update as make progress.

Next update time: 4:00 AM UTC
Apr 14, 02:58 UTC
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