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Real-time status on Forcepoint's trusted Data Security Cloud services

Email Security Service Operational
Heathrow (A) Operational
Frankfurt (B) Operational
Mumbai (C) Operational
Paris (D) Operational
Düsseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
Johannesburg (S) Operational
Singapore (R) Operational
Forcepoint Security Portal Operational
Global Operational
Cloud Reporting Operational
90 days ago
100.0 % uptime
Today
Heathrow (A) Operational
Frankfurt (B) Operational
Mumbai (C) Operational
Paris (D) Operational
Düsseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Sydney (M) Operational
Chicago (N) Operational
Dallas (O) Operational
São Paulo (P) Operational
90 days ago
100.0 % uptime
Today
Singapore (R) Operational
Johannesburg (S) Operational
Toronto (YYZA) Operational
SIEM Integration Operational
SIEM Integration Operational
CASB Portal Operational
London (eu-west-2) Operational
N. California (us-west-1) Operational
Frankfurt (eu-central-1) Operational
Data in Motion Operational
Ohio (us-east-2) Operational
Inline Proxy Operational
Sao Paulo (sa-east-1) Operational
Data at Rest Operational
Ohio (us-east-2) Operational
Governance Operational
Ohio (us-east-2) Operational
Voltage Service Operational
Global Operational
Management Console Operational
90 days ago
100.0 % uptime
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Unified Platform Operational
Commercial Cloud Operational
90 days ago
100.0 % uptime
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EU Cloud Operational
90 days ago
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US GovCloud Operational
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Trial Cloud Operational
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Data Security Cloud Operational
90 days ago
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Cloud Web Security Portal Operational
Data Centers and PoP Operational
90 days ago
99.99 % uptime
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Chi1 Operational
90 days ago
100.0 % uptime
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Lon1 Operational
90 days ago
100.0 % uptime
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Syd1 Operational
90 days ago
100.0 % uptime
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N. Virginia (us-east-1) Operational
90 days ago
99.81 % uptime
Today
Ohio (us-east-2) Operational
90 days ago
100.0 % uptime
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N. California (us-west-1) Operational
90 days ago
100.0 % uptime
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Oregon (us-west-2) Operational
90 days ago
100.0 % uptime
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Quebec (ca-central-1) Operational
90 days ago
100.0 % uptime
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Sao Paulo (sa-east-1) Operational
90 days ago
100.0 % uptime
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Stockholm (eu-north-1) Operational
90 days ago
100.0 % uptime
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Dublin (eu-west-1) Operational
90 days ago
100.0 % uptime
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London (eu-west-2) Operational
90 days ago
100.0 % uptime
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Paris (eu-west-3) Operational
90 days ago
100.0 % uptime
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Frankfurt (eu-central-1) Operational
90 days ago
100.0 % uptime
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Milan (eu-south-1) Operational
90 days ago
100.0 % uptime
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Zurich (eu-central-2) Operational
90 days ago
100.0 % uptime
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Spain (eu-south-2) Operational
90 days ago
100.0 % uptime
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Cape Town (af-south-1) Operational
90 days ago
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Tokyo (ap-northeast-1) Operational
90 days ago
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Seoul (ap-northeast-2) Operational
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Osaka (ap-northeast-3) Operational
90 days ago
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Singapore (ap-southeast-1) Operational
90 days ago
100.0 % uptime
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Hong Kong (ap-east-1) Operational
90 days ago
100.0 % uptime
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Mumbai (ap-south-1) Operational
90 days ago
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Hyderabad (ap-south-2) Operational
90 days ago
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Jakarta (ap-southeast-3) Operational
90 days ago
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Bahrain (me-south-1) Operational
90 days ago
100.0 % uptime
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Dubai (me-central-1) Operational
90 days ago
100.0 % uptime
Today
Sydney (ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
Melbourne (ap-southeast-4) Operational
90 days ago
100.0 % uptime
Today
Israel (il-central-1) Operational
90 days ago
100.0 % uptime
Today
GovCloud East (us-gov-east-1) Operational
90 days ago
100.0 % uptime
Today
GovCloud West (us-gov-west-1) Operational
90 days ago
100.0 % uptime
Today
Heathrow (A) Operational
Frankfurt (B) Operational
Mumbai (C) Operational
Paris (D) Operational
Dubai (DXBA) Operational
Düsseldorf (E) Operational
San Jose (G) Operational
Ashburn (H) Operational
Slough (J) Operational
Docklands (LONB) Operational
Sydney (M) Operational
Dallas (O) Operational
São Paulo (P) Operational
Singapore (R) Operational
Johannesburg (S) Operational
Tokyo (T) Operational
Toronto (YYZA) Operational
Edge Regions Operational
90 days ago
100.0 % uptime
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Washington DC Operational
90 days ago
100.0 % uptime
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Chicago Operational
90 days ago
100.0 % uptime
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New York Operational
90 days ago
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Atlanta Operational
90 days ago
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Los Angeles Operational
90 days ago
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Miami Operational
90 days ago
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Dallas Operational
90 days ago
100.0 % uptime
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Houston Operational
90 days ago
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San Francisco Operational
90 days ago
100.0 % uptime
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Boston Operational
90 days ago
100.0 % uptime
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Denver Operational
90 days ago
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Portland Operational
90 days ago
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Seattle Operational
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Toronto Operational
90 days ago
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Minneapolis Operational
90 days ago
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Phoenix Operational
90 days ago
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Queretaro Mexico Operational
90 days ago
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Montreal Operational
90 days ago
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Philadelphia Operational
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Salt Lake City Operational
90 days ago
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Vancouver Operational
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Nashville Operational
90 days ago
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Detroit Operational
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Sao Paulo Operational
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Rio De Janeiro Operational
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Bogota Operational
90 days ago
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Buenos Aires Operational
90 days ago
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Santiago Operational
90 days ago
100.0 % uptime
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Frankfurt Operational
90 days ago
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London Operational
90 days ago
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Paris Operational
90 days ago
100.0 % uptime
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Milan Operational
90 days ago
100.0 % uptime
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Rome Operational
90 days ago
100.0 % uptime
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Berlin Operational
90 days ago
100.0 % uptime
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Madrid Operational
90 days ago
100.0 % uptime
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Marseille Operational
90 days ago
100.0 % uptime
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Dusseldorf Operational
90 days ago
100.0 % uptime
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Hamburg Operational
90 days ago
100.0 % uptime
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Manchester Operational
90 days ago
100.0 % uptime
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Munich Operational
90 days ago
100.0 % uptime
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Vienna Operational
90 days ago
100.0 % uptime
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Stockholm Operational
90 days ago
100.0 % uptime
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Copenhagen Operational
90 days ago
100.0 % uptime
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Dublin Operational
90 days ago
100.0 % uptime
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Helsinki Operational
90 days ago
100.0 % uptime
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Athens Operational
90 days ago
100.0 % uptime
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Brussels Operational
90 days ago
100.0 % uptime
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Budapest Operational
90 days ago
100.0 % uptime
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Lisbon Operational
90 days ago
100.0 % uptime
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Oslo Operational
90 days ago
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Bucharest Operational
90 days ago
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Palermo Operational
90 days ago
100.0 % uptime
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Prague Operational
90 days ago
100.0 % uptime
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Sofia Operational
90 days ago
100.0 % uptime
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Warsaw Operational
90 days ago
100.0 % uptime
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Zagreb Operational
90 days ago
100.0 % uptime
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Zurich Operational
90 days ago
100.0 % uptime
Today
Tel Aviv Operational
90 days ago
100.0 % uptime
Today
Bahrain Operational
90 days ago
100.0 % uptime
Today
Dubai Operational
90 days ago
100.0 % uptime
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Fujairah UAE Operational
90 days ago
100.0 % uptime
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South Africa Operational
90 days ago
100.0 % uptime
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Johannesburg Operational
90 days ago
100.0 % uptime
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Nairobi Operational
90 days ago
100.0 % uptime
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Tokyo Operational
90 days ago
100.0 % uptime
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Osaka Operational
90 days ago
100.0 % uptime
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Seoul Operational
90 days ago
100.0 % uptime
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Singapore Operational
90 days ago
100.0 % uptime
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Taipei Operational
90 days ago
100.0 % uptime
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Bangkok Operational
90 days ago
100.0 % uptime
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Jakarta Operational
90 days ago
100.0 % uptime
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Kuala Lumpur Operational
90 days ago
100.0 % uptime
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Manila Operational
90 days ago
100.0 % uptime
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Hanoi Operational
90 days ago
100.0 % uptime
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Ho Chi Minh Operational
90 days ago
100.0 % uptime
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Sydney Operational
90 days ago
100.0 % uptime
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Melbourne Operational
90 days ago
100.0 % uptime
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Perth Operational
90 days ago
100.0 % uptime
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Auckland Operational
90 days ago
100.0 % uptime
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New Delhi Operational
90 days ago
100.0 % uptime
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Chennai Operational
90 days ago
100.0 % uptime
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Mumbai Operational
90 days ago
100.0 % uptime
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Bangalore Operational
90 days ago
100.0 % uptime
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Hyderabad Operational
90 days ago
100.0 % uptime
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Kolkata Operational
90 days ago
100.0 % uptime
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Services Operational
90 days ago
100.0 % uptime
Today
Proxy & SmartEdge Operational
90 days ago
100.0 % uptime
Today
Cloud SWG Operational
Cloud Firewall Operational
90 days ago
100.0 % uptime
Today
Cloud Access Security Broker Operational
90 days ago
100.0 % uptime
Today
Zero Trust Network Access Operational
90 days ago
100.0 % uptime
Today
Remote Browser Isolation Operational
90 days ago
100.0 % uptime
Today
Data Loss Prevention Operational
90 days ago
100.0 % uptime
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Email Data Loss Prevention Operational
90 days ago
100.0 % uptime
Today
Reputation Service Operational
Web Security Cloud Operational
90 days ago
100.0 % uptime
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Data Protection Services Operational
Hybrid Management Operational
Supporting Service Operational
90 days ago
100.0 % uptime
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Reporting Operational
90 days ago
100.0 % uptime
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SIEM Operational
90 days ago
100.0 % uptime
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IPsec Advanced Connectivity Operational
90 days ago
100.0 % uptime
Today
GRE Connectivity Operational
90 days ago
100.0 % uptime
Today
Threatseeker Cloud Operational
90 days ago
100.0 % uptime
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Advanced Malware Detection and Protection Operational
90 days ago
100.0 % uptime
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Insights Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Forcepoint Data Center Modernization Notice - Frankfurt (Cluster B) Sep 12, 2025 17:00 - Sep 14, 2025 17:00 UTC

Forcepoint will be conducting planned maintenance in the Frankfurt datacenter on Friday, September 12th at 05:00 PM UTC for approximately 48 hours. The upgrade originally scheduled for August 2025 has been moved to September. During this time, the data storage facility associated with Cluster E will experience downtime ,Customers will not be able to query the data store in Dusseldorf (E) ; however, they will have access to the CDS store in secondary locations.

This upgrade might result in a short duration of web and email traffic downtime. During the downtime, network traffic will be routed to alternate data centers so that communications are not affected.

During this transition, most customers will not need to make any changes to their cloud web or cloud email configuration. The exceptions are Web customers who have GRE or IPsec Advanced tunneling where the primary/secondary pair is either:

Both Frankfurt (B) and Paris (D). In this case, the Frankfurt tunnel should be pointed to Heathrow (A).

The VPoP conversions will maintain localization of all web traffic. Unless you are notified by Forcepoint, no changes will be required: all data center IP ranges will remain the same, all redirection methods (tunneling, endpoint/PAC, firewall redirect) will be unaffected.

If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, traffic will automatically be redirected to an alternative data center during the maintenance window. Web Security Cloud customers using these connectivity methods should not experience any downtime.

Cloud Email
Customers who are using the Frankfurt (B) cluster for Cloud Email will continue to receive emails as long as they are using their secondary cluster. However, during the downtime, access to logs and quarantined messages will not be available if Frankfurt is their primary cluster.

IPsec and GRE
If you connect via IPsec or GRE tunneling to one of the affected data centers, in order to maintain connectivity during maintenance you must ensure that you have configured backup connections to another data center. For more information, see the redundancy and failover guidance for IPsec Advanced and GRE connectivity:

Forcepoint IPsec Advanced Guide
https://help.forcepoint.com/websec/en-us/cloud/ipsec_advanced/guid-3be10dc1-f5b0-4eaa-a271-bfa2c09ce237.html
Forcepoint GRE Guide
https://help.forcepoint.com/websec/en-us/cloud/gre_guide/2ecffa18-72bb-43c9-b415-470ac6fd8f70.html


If you connect via another method, such as firewall redirection or proxy chaining, directly to one of the data centers above, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Technical Support for additional guidance.


We apologize for any inconvenience this may cause and appreciate the cooperation.

Posted on Aug 22, 2025 - 17:23 UTC

Forcepoint Data Center Modernization Notice - Frankfurt (Cluster B) Sep 19, 2025 17:00 - Sep 21, 2025 17:00 UTC

Forcepoint will be conducting planned maintenance in the Frankfurt datacenter on Friday, September 19th at 05:00 PM UTC for approximately 48 hours. The upgrade originally scheduled for August 2025 has been moved to September. During this time, the data storage facility associated with Cluster B will experience downtime ,Customers will not be able to query the data store in Frankfurt (B) ; however, they will have access to the CDS store in secondary locations.

This upgrade might result in a short duration of web and email traffic downtime. During the downtime, network traffic will be routed to alternate data centers so that communications are not affected.

During this transition, most customers will not need to make any changes to their cloud web or cloud email configuration. The exceptions are Web customers who have GRE or IPsec Advanced tunneling where the primary/secondary pair is either:

Both Frankfurt (B) and Paris (D). In this case, the Frankfurt tunnel should be pointed to Heathrow (A).

The VPoP conversions will maintain localization of all web traffic. Unless you are notified by Forcepoint, no changes will be required: all data center IP ranges will remain the same, all redirection methods (tunneling, endpoint/PAC, firewall redirect) will be unaffected.

If you connect to the cloud service via PAC file, Forcepoint Web Security Endpoint, traffic will automatically be redirected to an alternative data center during the maintenance window. Web Security Cloud customers using these connectivity methods should not experience any downtime.

Cloud Email
Customers who are using the Frankfurt (B) cluster for Cloud Email will continue to receive emails as long as they are using their secondary cluster. However, during the downtime, access to logs and quarantined messages will not be available if Frankfurt is their primary cluster.

IPsec and GRE
If you connect via IPsec or GRE tunneling to one of the affected data centers, in order to maintain connectivity during maintenance you must ensure that you have configured backup connections to another data center. For more information, see the redundancy and failover guidance for IPsec Advanced and GRE connectivity:

Forcepoint IPsec Advanced Guide
https://help.forcepoint.com/websec/en-us/cloud/ipsec_advanced/guid-3be10dc1-f5b0-4eaa-a271-bfa2c09ce237.html
Forcepoint GRE Guide
https://help.forcepoint.com/websec/en-us/cloud/gre_guide/2ecffa18-72bb-43c9-b415-470ac6fd8f70.html


If you connect via another method, such as firewall redirection or proxy chaining, directly to one of the data centers above, you must take steps to redirect traffic to an alternative data center during the maintenance window. Contact Technical Support for additional guidance.


We apologize for any inconvenience this may cause and appreciate the cooperation.

Posted on Aug 22, 2025 - 17:28 UTC
Sep 3, 2025

No incidents reported today.

Sep 2, 2025
Completed - The planned maintenance for the Toronto datacenter scheduled for Wednesday, September 3rd at 09:00 UTC has been cancelled.

We will notify once a new date is confirmed.

Thank you for your understanding and continued support.

Sep 2, 09:27 UTC
Scheduled - Forcepoint will be conducting planned maintenance in the Toronto datacenter on Wednesday, September 3rd at 09:00 UTC for approximately 8 hours. The maintenance activity involves certain changes that will enhance the security of our data storage level.

Customers will not be able to query the data store in Toronto; however, they will have access to the CDS store in secondary locations. No other services will be impacted as part of this maintenance activity.

We apologize for any inconvenience this may cause and appreciate your cooperation.

Sep 1, 21:40 UTC
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025
Completed - The scheduled maintenance has been completed.
Aug 30, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 05:30 UTC
Scheduled - Forcepoint will be conducting a planned maintenance activity on the Cloud Security Portal on Saturday, 30th August, 2025 at 05:30 UTC for approximately 6 hours.

During this window, the CSG Portal may be temporarily inaccessible for approximately 10–15 minutes. Some users may also experience a degraded performance for approximately 10–15 minutes with the following services:
Policy viewing and editing
Report Builder and Transaction Viewer
Scheduled report runs
Policy propagation
Viewing and releasing quarantined emails
DirSync, SCIM, and auto-provisioning of user accounts

We appreciate your understanding and cooperation as we work to enhance the security and reliability of our services.

Aug 28, 07:38 UTC
Aug 29, 2025

No incidents reported.

Aug 28, 2025
Resolved - This incident has been resolved.
Aug 28, 15:55 UTC
Monitoring - Customer Impact: The incident impacts Cloud & On-prem Web, On-prem Email and NGFW customers who have an active AMDP Cloud subscription. Customers may notice a high-volume of false positive alerts being generated due to sandboxing categorising .pdf files as malicious and may not be able to download the .pdf files falsely identified as malicious.

Current Status & Next Steps: We are currently observing improvements following a fix applied by our third-party malware sandboxing provider.
At this time, we are actively monitoring the effects of the fix to ensure stability and accuracy in file analysis.

Once the service is confirmed to be fully stable, we will provide a final update.

Aug 28, 14:01 UTC
Investigating - Description: We are currently experiencing a problem with one of our malware sandboxing provider which is causing .pdf files to be considered as malicious, generating a high-volume of false positive alerts for our customers. Our vendor has acknowledged the problem and is working on a resolution at the earliest.

Customer Impact: The incident impacts Cloud & On-prem Web, On-prem Email and NGFW customers who have an active AMDP Cloud subscription. Customers may notice a high-volume of false positive alerts being generated due to sandboxing categorising .pdf files as malicious and may not be able to download the .pdf files falsely identified as malicious.

Aug 28, 10:42 UTC
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025
Completed - The scheduled maintenance has been completed.
Aug 23, 17:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 15:30 UTC
Scheduled - Forcepoint will be performing a planned maintenance on the CASB Portal in US and FR region on Saturday, 23rd August, 2025 at 15:30 UTC for approximately 3 hour. The maintenance activity provides infrastructural improvements to the Portal.

During the maintenance window, the CASB Portal in US and FR region may be unreachable.

We value your cooperation in this matter.

Aug 22, 11:25 UTC
Aug 22, 2025

No incidents reported.

Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:00 UTC
Update - Forcepoint will be conducting planned maintenance in the Singapore datacenter on Thursday, August 21st at 09:00 UTC for approximately 8 hours. The maintenance activity involves certain changes that will enhance the security of our data storage level.

Customers will not be able to query the data store in Singapore; however, they will have access to the CDS store in secondary locations. No other services will be impacted as part of this maintenance activity

We apologize for any inconvenience this may cause and appreciate your cooperation.

Aug 19, 10:10 UTC
Scheduled - Forcepoint will be conducting planned maintenance in Singapore datacenter on Thursday, August 21st at 09:00 UTC for approximately 8 hours. The maintenance activity involves certain changes that will enhance the security of our data storage level.

Customers will not be able to query the data store in Singapore, however, they will have access to the CDS store in secondary locations.

We apologize for any inconvenience this may cause and appreciate the cooperation.

Aug 16, 19:30 UTC
Completed - The planned maintenance for the Toronto datacenter scheduled for Friday, August 22nd at 09:00 UTC has been cancelled. All services will remain fully operational, and no disruption is expected.

We will notify once a new date is confirmed.

Thank you for your understanding and continued support.

Aug 21, 11:36 UTC
Update - Forcepoint will be conducting planned maintenance in the Toronto datacenter on Friday, August 22nd at 09:00 UTC for approximately 8 hours. The maintenance activity involves certain changes that will enhance the security of our data storage level.

Customers will not be able to query the data store in Toronto; however, they will have access to the CDS store in secondary locations. No other services will be impacted as part of this maintenance activity.

We apologize for any inconvenience this may cause and appreciate your cooperation.

Aug 19, 10:13 UTC
Scheduled - Forcepoint will be conducting planned maintenance in Toronto datacenter on Friday, August 22nd at 09:00 UTC for approximately 8 hours. The maintenance activity involves certain changes that will enhance the security of our data storage level.

Customers will not be able to query the data store in Toronto, however, they will have access to the CDS store in secondary locations.

We apologize for any inconvenience this may cause and appreciate the cooperation.

Aug 16, 19:33 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 11:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 03:30 UTC
Scheduled - Forcepoint will be performing a emergency maintenance activity for Remote Browsing Services (RBI) on Thursday, 21st August, 2025 at 03:30 AM UTC for 9 hours. The maintenance activity involves performing an upgrade across core infrastructure components to improve the resiliency of the RBI service.

The maintenance will be performed in a phased approach, We anticipate minor loss of connectivity for brief moment during the respective maintenance windows in every region while the traffic failed over to another region.

The upgrade will be performed across all RBI regions, with each region being upgraded when there is least amount of traffic.

We value your cooperation in this matter.

Aug 20, 08:13 UTC
Aug 20, 2025
Resolved - This incident has been resolved.
Aug 20, 07:27 UTC
Monitoring - Customer Impact: Some of our on-prem Email security customers may have experienced email delivery delays due to Advanced Malware Detection analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident.

Current Status & Next Steps: Forcepoint has worked with the vendor and the vendor has implemented a fix to restore normalcy of services. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.

Aug 20, 05:51 UTC
Identified - Customer Impact: Some of our on-prem Email security customers may experience email delivery delays (for emails with an attachment) due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident.

Description: We have identified the problem to be related to one of our malware sandboxing providers which is experiencing service degradation. We are working with our vendor for a resolution at the earliest.

Next update time: 06:00 UTC

Aug 20, 04:18 UTC
Update - Customer Impact: Some of our on-prem Email security customers may experience email delivery delays (for emails with an attachment) due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident.

Description: We have identified the problem to be related to one of our malware sandboxing providers which is experiencing service degradation. We are working with our vendor for a resolution at the earliest.

Next update time: 06:00 UTC

Aug 20, 04:16 UTC
Investigating - Customer Impact: Some of our on-prem Email security customers may experience email delivery delays due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud. Email Security Cloud customers are not impacted due to this incident.

Description: We are currently experiencing a problem which is impacting delivery of emails for on-prem email security customers. We are investigating the problem and will provide further feedback as we make progress.

Next update time: 04:00 UTC

Aug 20, 02:10 UTC