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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 2024 - 09:00 UTC
Scheduled - Forcepoint will be performing a scheduled maintenance activity starting on Monday November 18th, 09:00 UTC across 4 days. The maintenance activity will involve performing regular upgrades across our web proxy servers for further enhancement and feature addition. We expect the activity to be fully completed by Thursday November 21st 18:00 UTC.
The maintenance activity will be done in a phased approach, with majority of the data center proxies being upgraded outside of regional business hours. Forcepoint will be performing the upgrades in batches, with only a limited set of proxy servers are upgraded at a time ensuring no impact on availability of services during the maintenance window.
We thank you for your co-operation.
Nov 18, 202409:00 - Nov 21, 202418:00 UTC
Forcepoint will be conducting a planned maintenance in Frankfurt on Saturday, November 23rd at 03:30 UTC for approximately 48 hours. The maintenance activity involves network configuration changes that will enhance the security of our data by encrypting the storage at the block level.
Customers will not be able to query the datastore in Frankfurt, however, they will have access to the CDS store in secondary locations. We apologize for any inconvenience this may cause and appreciate the cooperation. Posted on
Nov 19, 2024 - 16:01 UTC
Forcepoint will be conducting a planned maintenance on Saturday, November 23rd at 05:00 UTC for approximately 32 hours at our Mumbai (Cluster C) datacenter. The maintenance activity involves network configuration changes to enhance reliability and performance of our infrastructure.
We anticipate minor loss of connectivity for brief moment while customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data center to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation. Posted on
Nov 18, 2024 - 22:13 UTC
Forcepoint will be performing a planned maintenance activity in our Toronto Data Center (Cluster-YYZA) on Monday, November 25th, starting at 02:30 UTC for 4 hours. The maintenance activity will involve performing an upgrade of our NGFW appliances. The upgrades will be performed on one appliance at a time, so we do not anticipate any loss of connectivity for customers connecting to Toronto via IPSEC or GRE tunnels. Posted on
Nov 20, 2024 - 14:40 UTC
Resolved -
This incident is now resolved.
Nov 19, 10:02 UTC
Monitoring -
Customer Impact: CASB Portal in Frankfurt (eu-central-1) region was unavailable for the customers.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Next update time: 10:00 AM UTC
Nov 19, 09:32 UTC
Investigating -
Customer Impact: CASB Portal in Frankfurt (eu-central-1) region is unavailable for the customers.
Description: We are investigating an issue with our CASB Portal in Frankfurt (eu-central-1) region. We are investigating the problem and will provide further update as make progress.
Completed -
The scheduled maintenance has been completed.
Nov 18, 16:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:00 UTC
Scheduled -
Forcepoint will be performing a planned maintenance activity in our Dubai Data Center (Cluster-DXBA) on Monday, November 18th, starting at 14:00 UTC for 4 hours. The maintenance activity will involve performing an upgrade of our NGFW appliances. The upgrades will be performed on one appliance at a time, so we do not anticipate any loss of connectivity for customers connecting to Duabi via IPSEC or GRE tunnels.
Nov 14, 12:18 UTC
Completed -
The scheduled maintenance has been completed.
Nov 17, 15:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:30 UTC
Scheduled -
Forcepoint will be conducting an emergency maintenance in Frankfurt on Saturday, November 16th at 03:30 UTC for approximately 48 hours. The maintenance activity involves network configuration changes will enhance the security of our data by encrypting the storage at the block level.
Customers will not be able to query the datastore in Frankfurt, however, they will have access to the CDS store in secondary locations. We apologize for any inconvenience this may cause and appreciate the cooperation.
Nov 15, 16:02 UTC
Completed -
The scheduled maintenance has been completed.
Nov 16, 10:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:00 UTC
Scheduled -
Forcepoint will be conducting a planned maintenance on Saturday, November 16th at 03:00 UTC for approximately 8 hours. The maintenance activity involves network configuration changes to enhance reliability and performance of our infrastructure.
We anticipate minor loss of connectivity for few mins while the customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data center to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation.
Nov 13, 10:46 UTC
Completed -
The scheduled maintenance has been completed.
Nov 13, 08:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:30 UTC
Scheduled -
Forcepoint will be conducting an emergency maintenance on Wednesday, November 13th at 04:30 UTC for approximately 5 hours. The maintenance activity involves network configuration changes to enhance reliability and performance of our infrastructure.
We anticipate minor loss of connectivity for few mins while the customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data center to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation.
Nov 11, 14:47 UTC
Completed -
The scheduled maintenance has been completed.
Nov 11, 04:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 01:00 UTC
Scheduled -
Forcepoint will be performing a planned maintenance activity in our Heathrow Data Center (Cluster-A) on Monday, November 11th, starting at 01:00 UTC for 4 hours. The maintenance activity will involve performing an upgrade of our NGFW appliances. The upgrades will be performed on one appliance at a time, so we do not anticipate any loss of connectivity for customers connecting to Heathrow via IPSEC or GRE tunnels.
Nov 8, 07:39 UTC
Completed -
The scheduled maintenance has been completed.
Nov 11, 01:29 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:30 UTC
Scheduled -
Forcepoint will be conducting an emergency maintenance on Saturday, November 9th at 03:30 UTC for approximately 48 hours. The maintenance activity involves network configuration changes to enhance reliability and performance of our infrastructure.
We anticipate minor loss of connectivity for few mins while the customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data center to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation.
Nov 7, 10:20 UTC
Completed -
The scheduled maintenance has been completed.
Nov 10, 15:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:30 UTC
Scheduled -
Forcepoint will be conducting a planned maintenance on Saturday, November 9th at 02:30 UTC for approximately 39 hours. The maintenance activity involves network configuration changes to enhance reliability and performance of our infrastructure.
We anticipate minor loss of connectivity for few mins while the customer traffic is failed over to an alternate datacenter. Customers are requested to ensure that they have redundant IPSEC and GRE tunnels configured to a redundant data center to ensure seamless failover of tunnel traffic.
We apologize for any inconvenience this may cause and appreciate the cooperation.
Nov 7, 10:25 UTC
Resolved -
This issue has been investigated and the bug is being tracked via internal defect tracking system. The scope of impact is very limited to particular scenario. The fix rollout is planned along with next patch release in few weeks. This incident is now closed.
Nov 8, 10:45 UTC
Update -
There is no performance impact due to this issue, its only a functionality impact.
Nov 4, 15:55 UTC
Update -
Customer Impact: Customers using GSuite as a managed app with DLP policies enabled will not be able to upload files with an extension (PDF, DOCX, PPT) fails when DLP is enabled in the policy globally.
Description: We are continuing to investigate this issue. Customers are requested to disable the DLP policies as a workaround to the problem until problem is resolved. We will provide more updates shortly.
Next update time: 05:00 PM UTC
Nov 4, 15:04 UTC
Investigating -
Customer Impact: Customers using GSuite as a managed app with DLP policies enabled will not be able to upload files with an extension (PDF, DOCX, PPT) fails when DLP is enabled in the policy globally.
Description: We are currently investigating a problem related to F|ONE services globally. Customers using GSuite as a managed app with DLP policies enabled will not be able to upload files with an extension (PDF, DOCX, PPT) fails when DLP is enabled in the policy. Customers are requested to disable the DLP policies as a workaround to the problem. We will provide further updates as we make progress with our investigation efforts.